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EYRA BEAUTY

Last updated: January 3, 2026 

1. DELIVERY

1.1 Shipping Areas

EYRA BEAUTY ships to:

  • France (mainland)

  • French Overseas Territories (DOM)

  • European Union

  • United States

  • Selected international destinations

Shipping options, costs, and estimated delivery times are displayed at checkout based on the delivery address.

1.2 Order Processing

Orders are processed within 1–3 business days (excluding weekends and public holidays).

Processing times may be extended during peak periods or promotional campaigns.

1.3 Delivery Times

Estimated delivery times are indicative and vary depending on destination and carrier:

  • France & DOM: X–Y business days

  • Europe: X–Y business days

  • USA & International: X–Y business days

EYRA BEAUTY cannot be held responsible for delays caused by carriers, customs authorities, or force majeure events.

1.4 Customs Duties & Taxes (International Orders)

For deliveries outside the European Union:

  • Customs duties, import taxes, or local fees may apply

  • These charges are the sole responsibility of the Customer

  • EYRA BEAUTY has no control over or ability to estimate these fees

Orders refused due to unpaid customs charges are not eligible for refund.

2. 14-DAY SATISFACTION GUARANTEE

We offer a 14-Day Satisfaction Guarantee on eligible products.

If you are not fully satisfied with your purchase, you may request a refund within 14 days of receiving your order, provided that all the following conditions are met:

  • The product is unused and unopened

  • The product is returned in its original packaging

  • The product is in resalable condition

  • The return request has been approved in advance by EYRA BEAUTY

Hygiene & Safety Notice

For hygiene and safety reasons, any cosmetic product, serum, or beauty tool that has been opened, used, or unsealed cannot be returned or refunded.

3. RETURNS

3.1 How to Request a Return

To request a return under the 14-Day Satisfaction Guarantee, please contact us within 14 days of delivery at:
📧 contact@eyrabeauty.com

Please include:

  • Order number

  • Reason for return

  • Photos if the product arrived damaged or defective

Returns sent without prior approval will not be accepted.

3.2 Return Shipping

  • Return shipping costs are the responsibility of the Customer

  • Original shipping fees are non-refundable

  • Returned items must be sent using a trackable shipping method

4. REFUNDS

4.1 Refund Eligibility

Refunds are issued only for:

  • Approved returns meeting all return conditions

  • Products received damaged or defective

Refunds are not issued for:

  • Opened or used cosmetic products

  • Products not returned in original packaging

  • Returns sent without prior authorization

  • Orders refused due to unpaid customs duties

4.2 Refund Processing Time

Once the returned product has been received and inspected, refunds are processed within 14 days.

Refunds are issued to the original payment method.

5. EXCHANGES

Exchanges are not offered.
If you wish to receive a different product, a new order must be placed.

6. DAMAGED OR DEFECTIVE ITEMS

If your product arrives damaged or defective, please contact us within 48 hours of delivery with:

  • Your order number

  • Clear photos showing the issue

After review, EYRA BEAUTY will offer a replacement or refund where appropriate.

7. NON-DELIVERY / INCORRECT ADDRESS

EYRA BEAUTY cannot be held responsible for:

  • Delivery issues caused by incorrect or incomplete address details

  • Packages marked as delivered by the carrier but not received

Additional shipping fees may apply for re-shipment.

8. FORCE MAJEURE

EYRA BEAUTY shall not be held liable for delays or failure to perform resulting from events beyond its reasonable control, including natural disasters, strikes, pandemics, or transportation disruptions.

9. CONTACT

For any questions regarding delivery, returns, or refunds, please contact:

📧 contact@eyrabeauty.com
EYRA BEAUTY – SAS GAGECOM
200 rue de la Croix Nivert, 75015 Paris, France

Eyra Beauty

Friends since the age of seven, now standing at the threshold of our forties, we felt the urge to create something that truly reflects our vision of beauty.

A beauty that welcomes the passing years — without carrying their marks.
A beauty that is conscious, intentional, and chosen.
A beauty where we remain active participants, not passive observers.

EYRA BEAUTY was born from this desire:
to embrace time rather than fight it, to care instead of correct, to support rather than resist.

It is also a celebration — of friendship, of shared memories, of a life lived side by side.
A way to honor time not as something to fear, but as something to be celebrated, gracefully.

Through simple, precise rituals inspired by movement and touch, EYRA BEAUTY invites women to reconnect with themselves and experience beauty as an evolving journey — shaped by presence, consistency, and confidence.

Because growing older is inevitable.
Growing beautifully is a choice.